Complaint!!!!!!!!!!!!!! Disgusting service!!!!! Disgusted with their unprofessional service!!!!!

Absolutely disgusted in the service I have received from Edgars accounts departments. I have paid my account in full (in fact overpaid my account) like I have been doing over the last 20 years (account was opened in 1990) and they have NOT allocated my payments to my account since the change over about possibly 3 years ago. The amount I paid was in excess of R16 000.00 and according to their accounts department I owe R14 000 plus minus. I have since received notification on various occasions saying that I owe different amounts. This has been received via SMS and email. I have been dealing with 3 different collections companies. I have also been to the Gateway branch to personally give them copies of my EFT payments made over the 2 years and have been fighting with them since last year June 2022 about the payments being made. I have emailed the same payments to the debt collection companies and have had no joy in getting anywhere successfully. Absolutely horrified that they are not able to find my payments even with the POP copies that I have submitted to them. This company has gone from being on the ball to dropping the ball!!!!!! Very unhappy!!!!! They have lost a customer who was a regular shopper of Edgars since 1990. I will never support them and the last time I ever walked through any of their stores was the day I went to hand them my POP's.