Complaint

Last year I settled my Edgars account and requested for it to be closed and my request was ignored then I started receiving statements on that account as it accumulated fees. I tried to query it with different departments including RCS and no one wanted to help. In Macrch this year the fees were about +- R550, then on the 26th of March 2021 I decided to go to Edgars Traderoute Mall to pay the outstanding amount and close the account. After the payments was done the custoner service consultant assisted me with calling RCS so that the account can be closed, the call lasted about 15 minutes and was advised that the account will be closed in six weeks. In April I received a statement that I owed R108, I called and was advised that it was an error and that it will be reversed and the account will be closed. This month again I received a statement saying I owe R207.77 and I'm also receiving calls from their collections department saying my account is now handed over and that I will be blacklisted if I do not settle the outstanding debt. I've been trying to contact Edgars but I'm sent from pillar to post. This is very unacceptable and annoying. Someone needs to respind and reolve this matter as soon as possible.