complaint against unjustified charge of R22.00 per month

<p>Account Number – ********** ********** 51</p> <p>Query – Re: Unjustified charges of R22.00per month</p> <p> </p> <p>On or about November 2016, I went to Boardman’s store to purchase a duvet cover.</p> <p>Upon payment I was informed that it was compulsory for me to pay an additional R22.00 per month on my Edgars account, the basis for same are unknown.</p> <p>The agent advised me that this was compulsory and that I had no choice but to sign the documents should I want to continue being a member.</p> <p>I have always been a religious account payer as evident by my account history, I therefore feel that the agent had misinformed me and compelled me to sign for something I did not require.</p> <p>I later found out that this fee was not compulsory and that I had been misled by the agent.</p> <p>In light of the aforementioned, kindly attend to the removal of the said fee of R22.00 per month from my billing.</p> <p>Once same is completed please forward me a copy of the amended statement of account.</p> <p> </p> <p>i contacted the helpline who asked me to send a letter to yourselves to which i have done to which i received no feedback</p> <p> </p> <p>your urgent attendance will be appreciated. </p>