Complaint against the pathetic service from Edgars Accounts Department

I have had an account with Edgars since 2011 and have never missed a payment. I had a debit order in place but stopped it and started to make eft payments and to my surprise they send me sms’s and resorted to calling me every day that they are putting my account on arrears due to failing to pay. I am currently unable to pay their full installment and made payment arrangements because I am still owed a refund from Edgars regarding the debit order for club fees which I never sign up for. I am owed a refund from all the premiums that I have paid since 2011 for a club fee that I never registered for. They have not paid my refund and its 2020. This is so disappointing and discouraging. I suppose they do not care about customer service. I requested a refund from their complaints area and have numerous emails sent to their various departments and have the names of all their call centre agents. I still await the refund of the extra that was deducted from my account since 2011. Their excuse was that they have different systems and cannot retrieve the amount that needs to be refunded to me. I told them that I will utilize media platforms if my refund don't materialize. I am still waiting for my refund. Their new owners RCS will be receiving a copy of this note to their emails as well. Its shocking how a loyal customer is treated as I have had this account since 2000’s and closed it off and reopened again in 2011. Pathetic service from Edgars.