Complaint against Edgars online

I need to express my painful experience with Edgars online. Owing to my respiratory condition I have been in lockdown since March 2020. My daughter from Australia placed an order Online for winter items on 26 June 2020. The parcel arrived, however the sizes were too large and the one item had bleeping gasket attached. I called the customer service and they arrived within days to collect the parcel. However, to this very day I am still waiting for the correct items ordered. I have called their Custom service six (6) times during this period without success. This is totally unheard of from such an established company as Edgars. A very disappointed and unsatisfied regular consumer to Edgars.