Complaint against Edgars Connect: Riverwalk Mall: Potchefstroom

On Sunday 28th January 2018 at about 12:45 I visited Edgars Connect at Riverwalk mall in Potchefstroom to book in an insured phone that fell on water, upon my arrival there I found two employees one I identified as Kefiloe Pheleu (as she previously sold me the very same phone while they were trading from Ikageng Gate Mall) and a male employee of the above store seating on the chairs of the shop next door( Fish & Chips Co.) just near the door of Edgars Connect. There was no one inside the shop but the doors were open.

I greeted them and they didn't respond, even giving me any attention but nevertheless I asked them very politely to assist me with a damaged phone that I had brought for repairs. They were so rude and irritated to such an extent that they told me the shop is closed due to the fact that there has been a ******* ealier at the store and said "can't you see that there are no phones on the cabinets?", with a bad attitude and that they are waiting for the police to attend to the scene. Being a police officer myself I started to offer my assistance and at that point both of them ignored me and laughed. while laughing they said "why do you bring the a damaged phone here, what are we supposed to do with it at this time, ijoo!?" I said to them that I had bought it from them and it got damaged and it has Jet insurance. The lady answered me very rudely that they are not taking phones it's late and they are closing, "you must come back tomorrow" I asked was it necessary for me to come back again for booking in the phone and the male employee added that "here we are working with rules and the rule is that we don't take and keep phones instore this time because that phone must be sent for repairs immediately and we need to phone first to get a number from our office". I didn't insist on anything. I just told the lady that I didn't like the way you treated me and I will ask from your head office whether this kind of behaviour is allowed at their shop and as I left she said me "you can go and ask them, and see if I care!" I have never been rude to them and I remained very calm but I felt unfairly treated and how unprofessional the staff displayed themselves and having a don't care attitude towards me. I would have been glad if they had been nice to me and ask me to come back the following day due to facts and not make me look like a stupid.

I believe that they need to be taught customer service and manners because clearly they lack them, they gave a bad service and nightmare during the day and that had me think twice about visiting or doing future shopping at the very same shop and being serviced by the very same people!

Kind Regards, Mr ME Makhubela Jet Account Holder since 2005