COMPLAINT ABOUT THE WORST EVER SERVICE RECEIVED FROM THE STORE

I have been trying to close my edgars since the 02/10/2020 to date I am sent from pillar to post. Everytime I go instore no one knows anything when I call the centre which I am still holding for the past 15 minutes no answer. 1st o was told to pay the outstanding amount in full then after 2 days call in to close it. I did that end of September and the balance was 00.00, then on 02/10/2020 i called to close the account i was told that it will be closed within 48hours. When I call in on 14/10/2020 and 15/10/2020 I was told its not closed because I owe R148.07 club card and insurance. I need to call Hollard and close it myself when the product was sold by edgars to start with. today i'm told that it takes 36 days to close the account. Okay please put me through to the relevant department to close all there products when that happens the line is ended, I call back in again same thing happens, I call again no answer. I am sick and very frustrated with service I have been getting from this store, all I want is for my account to be closed yet I cannot do that. if there is someone out to help me I need urgent assistance.