COMPLAINT

<p><span style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 12px; line-height: 17. ********** 05249px; background-color: #ffffff;">Hi there,</span></p> <div dir="auto" style="border-style: none; border-width: initial; outline: transparent none; color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 12px; line-height: 17. ********** 05249px; background-color: #ffffff;"> </div> <div dir="auto" style="border-style: none; border-width: initial; outline: transparent none; color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 12px; line-height: 17. ********** 05249px; background-color: #ffffff;">I hope this email finds you well. </div> <div dir="auto" style="border-style: none; border-width: initial; outline: transparent none; color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 12px; line-height: 17. ********** 05249px; background-color: #ffffff;"> </div> <div dir="auto" style="border-style: none; border-width: initial; outline: transparent none; color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 12px; line-height: 17. ********** 05249px; background-color: #ffffff;">My name is Zamangwanya Mfubu and my number is ********** 634. I bought a phone cash this year at Edgars. Last month I wanted to transfer airtime to someone and it wouldn't let me. I called Vodacom which is my network provider to ask what was wrong. I was then told that my number has changed from prepaid to a contract and that it was no longer with Vodacom. I was then told that it is now with RMCS. </div> <div dir="auto" style="border-style: none; border-width: initial; outline: transparent none; color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 12px; line-height: 17. ********** 05249px; background-color: #ffffff;"> </div> <div dir="auto" style="border-style: none; border-width: initial; outline: transparent none; color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 12px; line-height: 17. ********** 05249px; background-color: #ffffff;"> </div> <div dir="auto" style="border-style: none; border-width: initial; outline: transparent none; color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 12px; line-height: 17. ********** 05249px; background-color: #ffffff;">Firstly I've never heard of this company and it only made sense to me when they mentioned Edgars. I then remembered I had an Edgars account which I've been making R100 payments to and was advised my payment were not reflecting. </div> <div dir="auto" style="border-style: none; border-width: initial; outline: transparent none; color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 12px; line-height: 17. ********** 05249px; background-color: #ffffff;"> </div> <div dir="auto" style="border-style: none; border-width: initial; outline: transparent none; color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 12px; line-height: 17. ********** 05249px; background-color: #ffffff;"> </div> <div dir="auto" style="border-style: none; border-width: initial; outline: transparent none; color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 12px; line-height: 17. ********** 05249px; background-color: #ffffff;">Secondly I've never given anyone authorization to change my number to contract. Apparently I get R55 airtime monthly which I assume gets charged on my Edgars account. </div> <div dir="auto" style="border-style: none; border-width: initial; outline: transparent none; color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 12px; line-height: 17. ********** 05249px; background-color: #ffffff;"> </div> <div dir="auto" style="border-style: none; border-width: initial; outline: transparent none; color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 12px; line-height: 17. ********** 05249px; background-color: #ffffff;">I consulted a lawyer with regards to this matter because I believe this is *****. </div> <div dir="auto" style="border-style: none; border-width: initial; outline: transparent none; color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 12px; line-height: 17. ********** 05249px; background-color: #ffffff;"> </div> <div dir="auto" style="border-style: none; border-width: initial; outline: transparent none; color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 12px; line-height: 17. ********** 05249px; background-color: #ffffff;"> </div> <div dir="auto" style="border-style: none; border-width: initial; outline: transparent none; color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 12px; line-height: 17. ********** 05249px; background-color: #ffffff;">Edgars has no right to give out my personal information to their third party let alone change my number from what it was originally purchased in. I made no mistake purchasing this phone cash and choosing to be prepaid. If i wanted a contract phone I would have gotten one.</div> <div dir="auto" style="border-style: none; border-width: initial; outline: transparent none; color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 12px; line-height: 17. ********** 05249px; background-color: #ffffff;"> </div> <div dir="auto" style="border-style: none; border-width: initial; outline: transparent none; color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 12px; line-height: 17. ********** 05249px; background-color: #ffffff;"> </div> <div dir="auto" style="border-style: none; border-width: initial; outline: transparent none; color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 12px; line-height: 17. ********** 05249px; background-color: #ffffff;"> </div> <div dir="auto" style="border-style: none; border-width: initial; outline: transparent none; color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 12px; line-height: 17. ********** 05249px; background-color: #ffffff;">Thirdly I've never received any airtime of R55 and that amount is probably being added on my Edgars account. I've reported this on hello peter and will be taking legal action against RMCS because this is *****.</div> <div dir="auto" style="border-style: none; border-width: initial; outline: transparent none; color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 12px; line-height: 17. ********** 05249px; background-color: #ffffff;"> </div> <div dir="auto" style="border-style: none; border-width: initial; outline: transparent none; color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 12px; line-height: 17. ********** 05249px; background-color: #ffffff;"> </div> <div dir="auto" style="border-style: none; border-width: initial; outline: transparent none; color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 12px; line-height: 17. ********** 05249px; background-color: #ffffff;"> </div> <div dir="auto" style="border-style: none; border-width: initial; outline: transparent none; color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 12px; line-height: 17. ********** 05249px; background-color: #ffffff;">I've called RMCS numerous times with my own airtime and I have been **** to by your agents. They promise to log something on the system and never do. I called again today and finally someone logged something for me and actually assisted me and it reads as follows: -</div> <div dir="auto" style="border-style: none; border-width: initial; outline: transparent none; color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 12px; line-height: 17. ********** 05249px; background-color: #ffffff;"> </div> <div dir="auto" style="border-style: none; border-width: initial; outline: transparent none; color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 12px; line-height: 17. ********** 05249px; background-color: #ffffff;"> <div style="border-style: none; border-width: initial; outline: transparent none;">"Your Cancellation call has been logged. Ref: BLCN-170 ********** 811Your Cancellation call has been logged. Ref: BLCN-170 ********** 811"</div> <div style="border-style: none; border-width: initial; outline: transparent none;"> </div> <div style="border-style: none; border-width: initial; outline: transparent none;"> </div> <div style="border-style: none; border-width: initial; outline: transparent none;">I need my airtime money reimbursed and compensation for all this inconvenience caused. I want Edgars to cancel my account and remove the outstanding amount. Plus why can you not trace any payments I've made to my account. Your customer service sucks. </div> <div style="border-style: none; border-width: initial; outline: transparent none;"> </div> <div style="border-style: none; border-width: initial; outline: transparent none;"> </div> <div style="border-style: none; border-width: initial; outline: transparent none;">I hope to hear from you soon. </div> <div style="border-style: none; border-width: initial; outline: transparent none;"> </div> <div style="border-style: none; border-width: initial; outline: transparent none;"> </div> <div style="border-style: none; border-width: initial; outline: transparent none;">Regards</div> <div style="border-style: none; border-width: initial; outline: transparent none;">Zama</div> <div style="border-style: none; border-width: initial; outline: transparent none;"> </div> </div>