Complaint
<p>I bought a boot at Edgars in Sandton paying cash,the boot costs R2300 and while I was trying the boot on from home it was too tight .</p> <p>I then decided to send it back to the nearest store which is eastgate, when I got there they told me they don't do cash refunds of more than R1000 I have to drive to Sandton City and when I got they didn't have me any difficult time and according to the lady who was helping me,she said there is no such they just didn't wanna help me.</p> <p>The Eastgste Manager didn't even want to come and explain she just said either a voucher or I take something else she didn't even come to me as a I was not happy about what the ladies were telling me.</p> <p>Management S****s I saw them as she or he lacks in a customer service.</p>
Thank you for bringing this matter to our attention. Please be advised we are currently liaising with the store manager of Eastgate and will revert with feedback shortly regarding your unpleasant experience in store, this is certainly not the level of service we wish to provide to our customers.
Your reference number is ********** 069/GO.
Kind Regards
Customer Experience team
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Thank you for bringing this matter to our attention. Please be advised we are currently liaising with the store manager of Eastgate and will revert with feedback shortly regarding your unpleasant experience in store, this is certainly not the level of service we wish to provide to our customers.
Your reference number is ********** 069/GO.
Kind Regards
Customer Experience team
***
