HF
Hazel F
1 reviews | Active since Dec 2015
11 Dec 2015, 12:35
Complaint
Pathetic service at Edagrs Uitenhage. Got a gift and the gift was torn Duvet. They refuse to exchange or refund. Want to send it back to the supplier and the customer must wait 6 weeks for an answer. Don't they know about doing a nonslip exchange. How was the quality checked before packaging! I will never buy form this branch ever again. And the fact that they search you before entering the shop. Now other Edgar's branch treat their customers like filth!!!
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Replies (1)
Edgars's replyOfficial
15 Dec 2015, 10:36Hello Hazel.fortuin,
Thank you for bringing this matter to our attention. Please be advised our refund and exchange policy is part of the service we render to our customers. We can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and it is within 30 days,
We understand that there might be items that have a quality default, but a proof of purchase is required to proceed. We apologise for the overall experience.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing this matter to our attention. Please be advised our refund and exchange policy is part of the service we render to our customers. We can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and it is within 30 days,
We understand that there might be items that have a quality default, but a proof of purchase is required to proceed. We apologise for the overall experience.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply15 Dec 2015, 10:36
Official
Hello Hazel.fortuin,
Thank you for bringing this matter to our attention. Please be advised our refund and exchange policy is part of the service we render to our customers. We can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and it is within 30 days,
We understand that there might be items that have a quality default, but a proof of purchase is required to proceed. We apologise for the overall experience.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing this matter to our attention. Please be advised our refund and exchange policy is part of the service we render to our customers. We can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and it is within 30 days,
We understand that there might be items that have a quality default, but a proof of purchase is required to proceed. We apologise for the overall experience.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,