1 reviews | Active since Jul 2015
complaint
Wow a sale that was me going to edgars. On 22 July 2014. I was at Edgar's the fitting room I tried the clothes about 3 time on the 4 time still looking for my size about to go inside the fitting room the security was assisting me when she came towards me to count the amount of clothes I had I overheard someone speaking over the radio (security) advising her That a girl with an orange skirt and black leather jacket (me) mist be watched coz I have been fitting on too many clothes, and I was willing to spend R3000 rand there. I felt sooo angry I called the manager (Carlo) who just brushed it off and did not even acknowledge me. I dropped everything even the clothes I fitted on and liked. I liked Edgars as it has quality and stylish clothes my kind of look but shame to think that I wanted to spend my hard earned cash there. As a loyal customer of edgars in the waterfront I felt so betrayed and it made me think maybe it was because I'm black
It is with regret that we learn of your unpleasant experience at the above mentioned branch. That is certainly not the type of service that indicates our standards. Our mandate is for our customers to have an exciting shopping experience, and not to be falsely accused. Please note management was notified and the concern raised did not fall on deaf ears. Customers are the life blood of this organisation and we assure you corrective measures will be taken to avoid the re=occurrence of this nature.
Concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Thank you for your continued support and loyalty
Kind regards.
Edcon customer experience team.
***
Best regards,
It is with regret that we learn of your unpleasant experience at the above mentioned branch. That is certainly not the type of service that indicates our standards. Our mandate is for our customers to have an exciting shopping experience, and not to be falsely accused. Please note management was notified and the concern raised did not fall on deaf ears. Customers are the life blood of this organisation and we assure you corrective measures will be taken to avoid the re=occurrence of this nature.
Concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Thank you for your continued support and loyalty
Kind regards.
Edcon customer experience team.
***
Best regards,