bD
bilal D
1 reviews | Active since Apr 2015
14 Apr 2015, 19:53
complaint
I am being charged for mobile content on my account which I've not subscribed to.Have went into edgars twice to get the matter sorted out and called edgars twice.No response and I'm still getting billed.my account is paid up in full and the only outstanding bal is for the mobile content which I refuse to pay because I did not request something of this sort.Have been an account holder for almost 12 years and have never defaulted on my account.Im seriously considering closing my account with such bad service.
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Replies (1)
Edgars's replyOfficial
21 Apr 2015, 16:22Hello theghetto,
Thank you for bringing this matter to our attention. We are deeply sorry for the mobile content that was enrolled without your consent. Please note your query will be referred to the RMCS department for cancellation and reversal. Concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Thank you for bringing this matter to our attention. We are deeply sorry for the mobile content that was enrolled without your consent. Please note your query will be referred to the RMCS department for cancellation and reversal. Concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Best regards,
Edgars's reply21 Apr 2015, 16:22
Official
Hello theghetto,
Thank you for bringing this matter to our attention. We are deeply sorry for the mobile content that was enrolled without your consent. Please note your query will be referred to the RMCS department for cancellation and reversal. Concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Thank you for bringing this matter to our attention. We are deeply sorry for the mobile content that was enrolled without your consent. Please note your query will be referred to the RMCS department for cancellation and reversal. Concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Best regards,