Complaint

I bought a Sumsang J5 at Edgars towards the end of the third quarter in 2017. It started to give me problems in February 2018 and I returned the phone to the Store in Stellenbosch on the 22/02/2018.

It was then reported to be fixed and ready for collection in March 2018. I was ordered to pay R500 excess fee, I paid it and I took the phone. It was hardly 3 days and it gave me the same problem and I returned it to the nearest Edgars store in Cape Town Adderley Street.

It took then almost two months to fix and return it back without communicating with me on the developments. I had to enquire and will only get feedback then.

I was told that it was delivered to a wrong store(Stellenbosch) and is ready for collection. Cape Town Store called the Stellenbosch store to send it to them. I took almost Two weeks waiting for that process. I got the phone in June , the 11/06/2018 and had to charge it first and see if it is fixed. It couldn't even switch on and had to send it back to the Cape Town Store on the 12/06/2018 for fixing.

No communication between me and them since then and I have decided not to honour my debt commitments since May 2018 as has been frustrated by the poor service.

They have sent me an sms on the 7/07/2018, telling me that, based on a review, I must note that the credit limit on my Edgars account has been reduced with immediate effect.

I am deeply disappointed on the service that they rendered on me and would like the same to happen on them, they must also be exposed.

Thank you

Siyabulela Siswana ********** 415