BK
Beryl K
1 reviews | Active since Feb 2015
28 Feb 2015, 10:50
complaint
The edgars people called me to explain they would solve the issue and get back to me the same day after talking to the manager which they failed to do now all I want is my refund.
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Replies (1)
Edgars's replyOfficial
02 Mar 2015, 15:16Hello Beryl18,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As per our telephonic discussion, kindly be advised that we have communicated with the Regional manager regarding the concerns you have raised and have advised that you can visit the store where you will be assisted. You have also been advised of our T&Cs regarding returning a product.
Should you require further assistance, kindly contact our customer experience team and quote ***/GO
Thank you for your patience and continued support.
Kind Regards
Edcon Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As per our telephonic discussion, kindly be advised that we have communicated with the Regional manager regarding the concerns you have raised and have advised that you can visit the store where you will be assisted. You have also been advised of our T&Cs regarding returning a product.
Should you require further assistance, kindly contact our customer experience team and quote ***/GO
Thank you for your patience and continued support.
Kind Regards
Edcon Customer Experience Team
***
Edgars's reply02 Mar 2015, 15:16
Official
Hello Beryl18,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As per our telephonic discussion, kindly be advised that we have communicated with the Regional manager regarding the concerns you have raised and have advised that you can visit the store where you will be assisted. You have also been advised of our T&Cs regarding returning a product.
Should you require further assistance, kindly contact our customer experience team and quote ***/GO
Thank you for your patience and continued support.
Kind Regards
Edcon Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As per our telephonic discussion, kindly be advised that we have communicated with the Regional manager regarding the concerns you have raised and have advised that you can visit the store where you will be assisted. You have also been advised of our T&Cs regarding returning a product.
Should you require further assistance, kindly contact our customer experience team and quote ***/GO
Thank you for your patience and continued support.
Kind Regards
Edcon Customer Experience Team
***