Complain

Good day,

Your staff at Edgars Rustenburg waterfall mall does not have respect for your customers.I went to the store on monday the 12th of August to return the shoes that i bought on 9/08/2024 and i explained to the cashier that i had lost my tax invoice.She rep**** to me with a bad attitude that there is nothing she can do for me,i asked her to call the manager,a lady by the name of Mavis came with the same bad attitude told me that i cant be helped.I told her that im willing to settle for a gift card since i dont have the invoice and she point blank refused and said i cant be helped.In my 20years of being a customer at edgars i was extremely shocked by this treatment at waterfall mall.I asked Mavis for her senior and she called Anelline who introduced herself as the store manager.She spoke to me with a very undermining tone and asked me “Why did you throw away the invoice”?i mean how can a grown woman like me intentionally throw an invoice in the bin? The minute i said i had lost it was that not clear that it was a mistake?I am very unhappy and dissapointed,your staff is rude and has no respect for your customers.I was finally given a gift card as an exchange for my purchase.But i dont even want to go to your store again.