1 reviews | Active since Oct 2015
complain
They refused to assist me with an exchange I was told that they don't exchange stock that bought from edgars active while they do have some item that I request them to exchange for me which I went the before I broght the item asking customer service department that I've got the item that was bought for my daughter but now the this item doent fix iher so I was told to get a date and the place where did the bought from I've done that funny when I go there the following day they star telling me that the date I've given is more than 30days so they won't able to assist me which this item is still new with their tek lable I've pho the customer care line but still they said to me they nothing the can do if the store refused to exchange please help me as am sitting with the iem that I can't even used.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Please be advised that the items purchased from Edgar's active cannot be returned at an Edgar's store because of the different item numbers. This is why assistance was not provided to you.
Please also note that our terms and conditions do advise that for an exchange to be granted, the item being returned must be returned within the 30 day period in its original condition, with the original proof of purchase.
If you have not adhered to these terms then the store has the right to decline the exchange as per the t&c's.
We can understand the frustration of not receiving the assistance you require but we regrettably are unable to assist in this regard.
Thank you for your patience.
Kind Regards,
The Customer Experience Team
***
Best regards,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Please be advised that the items purchased from Edgar's active cannot be returned at an Edgar's store because of the different item numbers. This is why assistance was not provided to you.
Please also note that our terms and conditions do advise that for an exchange to be granted, the item being returned must be returned within the 30 day period in its original condition, with the original proof of purchase.
If you have not adhered to these terms then the store has the right to decline the exchange as per the t&c's.
We can understand the frustration of not receiving the assistance you require but we regrettably are unable to assist in this regard.
Thank you for your patience.
Kind Regards,
The Customer Experience Team
***
Best regards,