Complain

I bought a phone in Edgar's vaalmall in 2018 and was told that when you buy a phone on account its a must to take insurance as they don't even ask you if you want an insurance or not. On 1812/2019 I took my phone back to Edgar's evaton as it was not switching on, on February my phone was returned and the insurance Hollard as you've partnered with declined my claim... I went to the store to collect my phone but it had physical damage and I didn't take the phone as it didn't have any physical damages when I brought to the store I left the phone with a store consultant by the name of Hloni who works there by the cellphone department but unfortunately he didn't do anything with my complain till the 1805/2020 as I went back to the store to see what was going on only to find that he didn't even send my phone back to the insurance or made the manager aware of the fact that there's a phone that was left by the customer because it was damaged... When I got to the store I met a different consultant by the name of Dikeledi who found my phone in the stockroom and she logged a call with hollard and we spoke to the lady by the name of Nelly who works at hollard on the 18/05/2020 at 11:25 and she said Dikeledi must send the phone back and the insurance will fix it. And the phone was send back on the 21/05/2020 but no one did anything till I went back to the store on the and the store called hollard and they said they haven't received the phone and the store called Ram to find out what happened and a POD was emailed to hollard we spoke to luzuko at 14:00 who later transferred us to Suzan I've been communicating with Suzan but unfortunately even now my problem hasn't been resolved as no one works on this matter if I don't do a follow up... Then late r on Suzan said she'll get back to me on 03/08/2020 after finding out what happened but even now I haven't received any communication with Edgar's nor Hollard with a way forward as I want my phone back after they waisted 7 months of my time and me not having a phone hollard or Edgar's must give me a new phone of payback all the premiums I paid from 2018 when I bought the phone as it is clear that they only force customers to take the insurance without their consent just to exploit us as customer because they fail to assist when we come accords a problem and they have to step in