Compassionate and Efficient

<p> i was recently faced with the misfortune of losing my dad and was unable to shop and use my red carpet voucher. After learning this, i called the Chatsworth store and explained to the store manager Marlini, that this was my situation and if i could still redeem this voucher after bringing in the necessary original documents to support this discount. However Marlini politely agreed and was very professional and understanding. I am glad that this store has a good manager, there are positive changes lately. Angeline at Estee Lauder was also very patient and helpful, went beyond the call of duty to ensure that I was a satisfied customer. Thank You ladies, Its good to know that we have customer driven staff here now at our convenience so i can shop here more often instead of previously driving to Pavilion and Galleria were the service is excellent too.</p>