Company cannot keep its own word!

Item: Edgars
Rating: 1
Author: Vuyo M

During the Covid-19 pandemic it was understandable that some online orders would take long than usual to process than others. And some website like the Edgars website stated that delivery can take UPTO 3 weeks, which I saw and was ok with. But not, it's been over a month and order has not even yet been picked at the warehouse. It is ridiculous to have timelines you set yourself as a business and then completely disregard them without even warning your customer or providing any regular updates. I have ordered from other retailers and at most I've waited 2 weeks. I am deeply disappointed especially since I am unable to even change my delivery address now or cancel my order.

This has been the worst service I have ever received and I am not impressed at all.

Helpful (0)

Replies (2)

Edgars's replyOfficial

01 Jun 2020, 13:34

Dear Vuyo,

Shopping online with our Edgars store should have not been so frustrating and time consuming.

Please accept our sincere apologies for the lapse in service experienced with your order.

Please be advised your query is referred to our fulfillment team to urgently confirm your parcel's whereabouts.

Here below is a reference number generated for this query:
***/GO

Kind Regards
The Edgars Team.
***

Best regards,

Edgars's reply01 Jun 2020, 13:34

Official

Best regards,

Vuyo M's updateReviewer Update

01 Jun 2020, 16:15

Thanks for the reply but when can I expect my order? I would've gone directly to the shops or ordered from other online platforms but I work everyday until 5. This is really not fair that the website says 3 week delay but we have to wait over a month. If I had another option I'd buy elsewhere but I've used the little money I have to buy winter clothes and now I'm sitting with wasted money and nothing to show for it. You need to keep in mind that your customers are not ordering for fun, we actually need these orders.

Vuyo M's update01 Jun 2020, 16:15

Reviewer Update