ZN
Zarina N
1 reviews | Active since Aug 2009
01 Apr 2016, 17:31
comitting *****
I have paid my account and have found along with my zero balance. Unauthorised transactions of airtime and some club thing . I have always had a contract cell phone and never needed airtime thank you EDGARS! But no thanks. I ve been to store and I get stared at blankly managers have promised to call and remove these amounts from my account. Guess what nothing has been done you adding more airtime and **** to which I never agreed. I refuse to pay your staffs airtime. This better be sorted out or I ll get a case number for theft. I will not be the idiot going in store again. Watch this space! They keep telling me its a system glitch. Third month now. Yeah right...
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Edgars's replyOfficial
04 Apr 2016, 15:45Hello Zee_na,
It is with great displeasure to hear that your query is still not resolved.
Kindly accept our sincere apologies for any frustrations occurred due to this incident.
Please be advised that your query is referred to our regional credit office management for urgent investigation. Feedback confirming their findings will be communicated to you shortly.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
It is with great displeasure to hear that your query is still not resolved.
Kindly accept our sincere apologies for any frustrations occurred due to this incident.
Please be advised that your query is referred to our regional credit office management for urgent investigation. Feedback confirming their findings will be communicated to you shortly.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply04 Apr 2016, 15:45
Official
Hello Zee_na,
It is with great displeasure to hear that your query is still not resolved.
Kindly accept our sincere apologies for any frustrations occurred due to this incident.
Please be advised that your query is referred to our regional credit office management for urgent investigation. Feedback confirming their findings will be communicated to you shortly.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
It is with great displeasure to hear that your query is still not resolved.
Kindly accept our sincere apologies for any frustrations occurred due to this incident.
Please be advised that your query is referred to our regional credit office management for urgent investigation. Feedback confirming their findings will be communicated to you shortly.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,