1 reviews | Active since Feb 2013
Collections bad attitude
I get a call to inform me that I missed the monthly installment, and the lady proceeds to aggressively interrogate me as to when will I pay my account. It was an honest mistake in forgetting to pay.<br> I normally pay my account in time and sometimes I pay more than I am supposed to. I have been a customer with Edgars for 16 years. This is not the first time I received a rude call about a missed payment. Last time they called me about R67. Point is I don't appreciate a call if I miss one months installment and then get treated like a ********. Edgars treats me like a customer who has not being paying for a couple of months. I will definitely be cancelling my account and taking my business to woolworths who know how to treat their customers.
We would like to thank you for taking the time to send through an email to us.
We really appreciate your feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible.
Our sincere apologies for the negative experience you had with our collections team.
Please be advised that your query is submitted to our Collections Management to review and address. We can assure that corrective measures will be implemented were necessary in order to prevent re-occurrence of this nature.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
We would like to thank you for taking the time to send through an email to us.
We really appreciate your feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible.
Our sincere apologies for the negative experience you had with our collections team.
Please be advised that your query is submitted to our Collections Management to review and address. We can assure that corrective measures will be implemented were necessary in order to prevent re-occurrence of this nature.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,