Collection Phoning me but never receive statements

So I missed a call Saturday from some collection place on behalf of edgars, How do you expect me to pay for something if I don't receive statements? and when I try to check online I cant link my card because I receive an error the entire time. Send me my statements via email and revert you collection attempts as this is not customer service. when this account is paid I will be closing it immediately as this is not how I want to be treated as a customer.