Collecting the club magazine in-store tedious

Item: Edgars
Rating: 2
Author: Ruben R

After phoning in twice, and e-mailing once, no one came back to me and on average I have to spend 20 to 30 minutes just to collect the magazine. I don't want it delivered like with Club VIP, but the postal service worked perfect for me. The Post Office is horrible, but their mag mail seems to run still. Since the postal service stopped, I could never get an Afrikaans copy in the whole of Cape Town. There is still an Afrikaans editor, but it seems that Edgars are forcing Afrikaans readers to switch. If that is the case, plus the time I have to waste just to get a copy of the mag, I think I'm going to cancel my club membership.

Helpful (0)

Replies (1)

Edgars's replyOfficial

23 Nov 2015, 12:06

Hello Kapenaar,

Please be advised that we tried contacting you at about 11:57 but could not reach you. ( Unable to leave a voice message).

Thank you for bringing the above Edgars Club concerns to our attention.

Please be advised that the Edgars Club Magazine in a Afrikaans version was discontinued in the 2013 due to a low volume request . We only have the English version available for all club account holders. Kindly note that only Club VIP members are receiving their club magazines via post. Edgars Club Life and Classic members are receiving their club magazines instore - a collection pin is submitted monthly directly to them for collection purposes.

Please find your reference number below:

***/GO

Should you need any further assistance, please do not hesitate to call on the number below.

Kind regards, Customer Experience Team.
Call Centre: ***

Edgars's reply23 Nov 2015, 12:06

Official