GM
Gavin M
1 reviews | Active since Mar 2015
12 Mar 2015, 14:58
Collecting monies not yet due
I had a call today relating to my Edgars account which I know to be in arrears of R260. The collection agent called to say that I need to pay R1080 by tomorrow or further action will be taken.<br> <br> The balance of the amount claimed by the Edcon agent is not in fact due until the end of March yet she was adamant that unless I pay that amount I would be sued.<br> <br> What Edgars is doing is *******. They should not be threatening people to pay an amount that is not actually due. I will be taking this up with the Natiknal Credit Regulator as well as the credit ombud.
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Edgars's replyOfficial
14 Mar 2015, 10:17Hello gavinm13,
As per our telephonic discussion, kindly note your account details are required so your account may be reviewed. We apologise for the overall experience. Kindly forward us your account details at customerrelations @edcon.co.za, so we may refer this matter to the collections department for further investigation.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
As per our telephonic discussion, kindly note your account details are required so your account may be reviewed. We apologise for the overall experience. Kindly forward us your account details at customerrelations @edcon.co.za, so we may refer this matter to the collections department for further investigation.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Edgars's reply14 Mar 2015, 10:17
Official
Hello gavinm13,
As per our telephonic discussion, kindly note your account details are required so your account may be reviewed. We apologise for the overall experience. Kindly forward us your account details at customerrelations @edcon.co.za, so we may refer this matter to the collections department for further investigation.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
As per our telephonic discussion, kindly note your account details are required so your account may be reviewed. We apologise for the overall experience. Kindly forward us your account details at customerrelations @edcon.co.za, so we may refer this matter to the collections department for further investigation.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***