Cold unbearable Winter

<p>I ordered a gas heater on the 20 June 2016, online. Order # ********** 77. I received a call from Edgars/Boardmans about three days later to say that there was a delay and my heater would be delivered. </p> <p>I heard nothing from them, untill i followed up on the 19th July 2016, only to be told that they would refund me. I am upset, because of the following:</p> <p>1. The consultant was rude, not helpful and kept me on hold for over 4 min.</p> <p>2. I ordered the heater at a price i can't get now.</p> <p>3. I was never updated.</p> <p>4. I can't believe that such a big company can not sourse the heater from their many store.</p> <p> </p> <p>Edgars/Boardmans management, please can you ensure better customer service. Now I am suffering because of your poor and unacceptable business service as a loyal memeber. </p> <p> </p> <p>Matumelo</p> <p> </p>