cluless untrained staff

Went to Carnival mall Edgars on 5th Feb to open an account. After waiting an hour and giving 3mnts bank statement was told needed the latest Feb one. Came back on 15Feb only to be told by Connie it was not necessary ! Ditesang went to fax docs and an hour or more Later was told I had an account. Connie informed me that I Needed to purchase something to activate acc. Sent me.to wrong counter for a Gift card. The following week found that they had added a funural policy that I dint ask.Called the call centre and cancelled.Was assured everything was inorder. Went to east gate edgars on 28 feb spent 2hr shopping and went to pay with account only to be told it was blocked. Was with my 3yr old yet was sent to customer care to manager back to customer care. An hour or so later was told needed to go to carnival mall to sort it out. I go the next day to carnival edgars where Connie asks why dint East gate edgars sort it out! An hour later I was informed that the bank statements were incorrectly faxed. So I re emailed them. Till today no one has let me know if my account was unblocked yet yesterday I receive a Mwssage about amount owing. Such a waste of time and poor shopping experience!