Clueless call centre

I paid off my account in January,I even paid R127.00 extra.This month I got a statement showing that I was charged R82.25 interest so I sent through two emails to which no one responded.This morning I called three times and all I got was useless responses from three different people and each time I would hold while they fumbled.I asked them what amount was used to get R82.25 as 22.65%.I was told it was a default amount!!!!!What ****!!!!When I called the third time I was holding for about ten minutes before I gave up-luckily my cellphone had a lot of airtime.Edgars is a big joke-constantly changing staff and the new ones not understanding retail.The account is even blocked because the Id photocopy I sent for FICA was not clear and this I heard after an 18 minute call-again no one even thought of calling me.I have been their loyal customer since 1994 but after this kind of service I will go where customers get respected.I wonder if they know it reflects negatively on them if customers don't feel like staff care.<br> <br> I am seriously disgusted.