Clueless about the charges

Good Day<br> <br> In the month of June I called the Customer Centre to find out what recurring charges do I have on account. They told me that it's only the Cell C airtime subscription R39.i told them that I want to cancel it as I want my account on R0 balance going forward because I will be paying the entire outstanding balance at the end of the month. They forwarded me to the Airtime Contact Centre where I was told that my query has been logged for cancellation. I received my statement on the 15 of July and not only was I charged for the Cell C subscription that was supposedly sent for cancellation but now there was an additional R117 airtime subscription that has been charged on my account. The most frustrating thing is that the airtime call centre, people who actually deal with airtime, cannot pick it on their system. But the Customer Care Centre can see it on their side. All they can do in the Airtime Call Centre is to log queries after another. The ref numbers they gave me are *** and *** for those calls. <br> <br> I just want to know where did this R117 come from and an assurance that it has been cancelled together with the R39.<br> <br> Kind Regards<br> Sivuyile