FO
Frasia O
1 reviews | Active since Jun 2010
30 Mar 2015, 17:09
Clueless
I bought a Swarovski necklace in Feb 2015, with 2 year guaratee. Stone fell out. Took it back to Edgars with warranty card, assistant at counter did not know what to do, called his manager - she also did not know what to do, her excuse - she has only been working there 10 months!!! <br> Please train your staff appropriately and when you sell brand names, know how to deal with warranties, queries etc. Unfortunately Edgars only want your money, no after sales service!
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Edgars's replyOfficial
31 Mar 2015, 15:22Hello frasia,
It is with great displeasure to hear of the unpleasant service you experienced. That is certainly not the type of service that indicates our standards. Our staff is trained and equipped with knowledge to assist customers with their needs, thus this matter will be referred to management to address.
We are pleased the supplier took the necklace to assess it, even though the store didn't assist you . We assure you all matters raised will be addressed accordingly.
Please accept our sincere apology for the overall experience.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
It is with great displeasure to hear of the unpleasant service you experienced. That is certainly not the type of service that indicates our standards. Our staff is trained and equipped with knowledge to assist customers with their needs, thus this matter will be referred to management to address.
We are pleased the supplier took the necklace to assess it, even though the store didn't assist you . We assure you all matters raised will be addressed accordingly.
Please accept our sincere apology for the overall experience.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Best regards,
Edgars's reply31 Mar 2015, 15:22
Official
Hello frasia,
It is with great displeasure to hear of the unpleasant service you experienced. That is certainly not the type of service that indicates our standards. Our staff is trained and equipped with knowledge to assist customers with their needs, thus this matter will be referred to management to address.
We are pleased the supplier took the necklace to assess it, even though the store didn't assist you . We assure you all matters raised will be addressed accordingly.
Please accept our sincere apology for the overall experience.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
It is with great displeasure to hear of the unpleasant service you experienced. That is certainly not the type of service that indicates our standards. Our staff is trained and equipped with knowledge to assist customers with their needs, thus this matter will be referred to management to address.
We are pleased the supplier took the necklace to assess it, even though the store didn't assist you . We assure you all matters raised will be addressed accordingly.
Please accept our sincere apology for the overall experience.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Best regards,