NM
NathiM M
1 reviews | Active since Dec 2015
15 Dec 2015, 21:55
clubs and other financial services
Last month they emailed me my statement and I made a payment of R300.I noticed on the statement that I am being charged for clubs and VIP things which I never consented to.I went to edgars active in Queenstown and we called head office who promised to reverse the charges and send me an updated statement today they have not done that and with these kinds of things I caNnot manage to settle my account because it is ever increasing.this is not the first time I'm being shoved with clubs I did not consent to and I'm paying for magazines that never get posted to me?
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Edgars's replyOfficial
19 Dec 2015, 17:00Hello Zozobila,
Thank you for raising your apprehensions with us. Kindly be advised the club VIP membership is cancelled and the amount debited has been reversed. The credit will only be visible on the next month's statement. We sincerely apologise for the overall experience, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for raising your apprehensions with us. Kindly be advised the club VIP membership is cancelled and the amount debited has been reversed. The credit will only be visible on the next month's statement. We sincerely apologise for the overall experience, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply19 Dec 2015, 17:00
Official
Hello Zozobila,
Thank you for raising your apprehensions with us. Kindly be advised the club VIP membership is cancelled and the amount debited has been reversed. The credit will only be visible on the next month's statement. We sincerely apologise for the overall experience, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for raising your apprehensions with us. Kindly be advised the club VIP membership is cancelled and the amount debited has been reversed. The credit will only be visible on the next month's statement. We sincerely apologise for the overall experience, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards,
Customer Experience Team.
Call Centre: ***