Clubfee on my account added without being asked fo

I never opted for a club member, neither at the point of applying for the account or at any other correspondence (telephonically or else) I contacted the accounts department on this issue and they explain that the investigation will take 2 months, but who ever did it, did it in seconds. I have paid up the account without the R60 fee. Apparently it is now blocked, but I would like the account to be cancelled. I think by adding fees for services that I have not asked for or ticked on an application form is simple *********.