Clubcard not available for 3 months

I went in to the Grove Edgars sometime in October last year to cancel my Edgars Club membership as I did not see the benefit of it at the time. However, when I got there I was told about some of the benefits so I decided not to cancel. I was told I needed a clubcard to get these benefits but they did not have any cards available in store. I was told they will call me when they received them....I am still waiting for the card and the call!!!! I even checked couple times in the store during the last 3 months. Why take our membership fee if you cannot provide a card that is needed for us to access the benefits?????? if you cannot give me a card, then please cancel my membership as I do not see any benefits anyway!