Club VIP cancellation -URGENT

I cancelled the Club VIP club on the 5th of August 2020 and it still appears on my account. When I contacted them I had to phone another number which the lady could not assist me and had to put me through to another department where I was cut off. It is a process to press and press before you get to the correct option and whoops cut off. Now I have to go through the whole process again to get assistance. Because of the R78 on my account I have to pay another R23 for the balance outstanding. My account is paid up in full now I have to pay this every month and we try to save costs as far as possible. Maybe I must just close my account.