CLUB VIP - Account Number: ***

<p>Account Number: ********** ********** 63816</p> <p>I have, for the first time in 3 years, wanted to use my Club VIP to purchase a movie ticket. I called Edgars call centre to find out how to go about using it since the online booking wouldnt accept my Edgars card number...only to be advised that upon activating the Club VIP service I should have been issued with a separate club VIP card. I was thus not able to use my Club VIP to obtain a discount from Ster Kinekor since I do not have a card.I was never told this before and have not received any benefit from my Club VIP. in fact forgot that this was being deducted monthly. </p> <p>Upon taking this up with Edgars I received a response from Emmanuel Matodzi<br /> outlining ALL the benefits afforded by Club VIP subscription including but not limited to a club magazine, annual discount vouchers, annual birthday voucher, travel discounts, 24 hours emergency assist and much more. The shocking part was that I have not benefited from these benefits in two years and have never been advised what all consituted benefits with Club VIP. I was approached by an instore marketer, while shopping, and signed up to Club VIP since it sounded great at the time. The instore marketer never directed me to the Customer Service Dept to obtain a card. The subscription started being charged to my account however I never received communication from Edgars outlining the benefits until my complaint. I have further received NO benefit in the 3 years that I am subscribed. I have asked Edgars to refund my Club Fees on this basis since it is completely negligent for them to allow instore marketers to do direct marketing with their customers when they dont properly inform them and advise them. Further, though I have been subscribed and the R60.00 per month is being deducted I have received NOTHING in return from Edgars, not even a Club magazine. This is absolutely unnacceptable and I demand that I have contacted to remedy the situation - and by remedy I want a refund of my Club Fees paid while no benefit was recieved. I further intend on closing my Edgars account since I do not want to support a business who has little to no regard for their clients. </p> <p>If this is what it's like to form part of "Club VIP" then I would hate to know how regular customers are handled. </p> <p>MM NIEUWOUDT</p>