Club VIP

I opened a clothing Edgars in 2015. When i signed up, i did not receive any terms and conditions, i acknowledged receipt of the card through signing on a touchpad. Since i wasn't receiving statements i sent an email to ********** on 17/7/15 requesting an electronic copy, the automated msg i received reads

Delivery to the following recipient has been delayed: ********** Message will be retried for 2 more day(s)

My query is that, i have been billed R60 for Club VIP that i did not request or authorise to date, i lodged a complaint in regards to that on Friday 13/4/18 ( after i popped in Edgards Parow requesting for clarity on my statement). I was told that the resolution time is 48/72 hrs, i went again on the 20th, the customer service consultant assured that she will expedite the issue after i requested for a copy of the entire statement since the day i started transacting on that account but to no avail. I receved a call from the Customer service on the 21st of April at 13:25hrs and spoke to Mphala who refused to disclose his employee number, he clearely stated that the Club VIP was an add on and as a client i was given about 3 months to cancel if i didn't want it. Qn: How can one cancel what they are not aware of. Qn: What financial instituition is it that just bill for a service that wasn't requested. Qn: Initially when i signed up, the service wasn't explained to me hence its a dishonest scheme to raise money Qn: How is it that the terms and conditions are not clearely relayed to clients Qn: Why is it that the entire statement i requested wasn't furnished

Since your calls are recorded for quality assurance service, i kindly suggest that you make a trail on the matter. The case # for the lodged complaint is ********** 13964/0

May you kindly reimburse every rand billed on the Club VIP that i did not authorise