1 reviews | Active since Nov 2015
CLUB **** = THEFT !!!!!!
I contacted the Edgars call centre/ financial services on 28/ 29 Oct after discovering they have been debiting my bank account with an amount of R39.50. I was informed that it's a \CLUB"membership charge??? <br> <br> I requested that Edgars proves that I requested or signed up for this \""CLUB\"". I was told that it would not be possible as they don't keep these records. I insisted on a refund for this \""CLUB\"" charge and was offered a 9 months refund. After expressing that this was NOT acceptable as the charges deducted from my bank account over many years equates to thousands. Hell knows how long I have been a \""CLUB member\"". I was told that a manager would revert by Wed 4 Nov. No one has contacted me. <br> <br> I INSIST on being refunded the FULL amount ****** by EDGARS by means of this \""CLUB\"" charge debited from my bank account monthly for the FULL duration of my so called \""membership\"" of this CLUB. I will NOT accept a gesture of any sorts other than a FULL REFUND!<br> <br> How many other people have been ****med by Edgars? This equates to MANY MILLIONS of Rands being deducted from peoples accounts without their knowledge!!!! THIS IS VERY DISHONEST PRACTISE!!!<br> """
Thank you for bringing this matter to our attention. Please note the accounts department is in receipt of this query and investigations will be conducted regarding the club membership enrolled on your account, upon findings, feedback will be given to you shortly. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards
Edcon Customer Experience
***
Thank you for bringing this matter to our attention. Please note the accounts department is in receipt of this query and investigations will be conducted regarding the club membership enrolled on your account, upon findings, feedback will be given to you shortly. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards
Edcon Customer Experience
***
