NK
Nolan K
1 reviews | Active since Jul 2013
27 Oct 2015, 10:43
CLUB MEMBERSHIP RIP-OFF
Hi.<br> <br> My wife started getting sms's that about a Edgars VIP club membership subscription. She noticed some amount registered on her account. THE ONLY REASON SHE NOTICED IT IS BECAUSE HER BALANCE WAS ZERO. OHERWISE SHE WOULDN'T HAVE KNOWN. <br> Reason being that she was unknowingly awarded a club membership which she did not want.<br> <br> We went in to Edgars, Zev Mall to cancel it, but no luck.<br> <br> We want them to reverse it but now its under investigation which will take months. In the meantime she will probably still get billed.<br> <br> PLEASE BE CAREFUL !!!<br> <br> THIS IS ******* !!!<br> <br> They say she accepted the membership but she NEVER ACCEPT ANY OF THESE THINGS.<br> <br>
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
28 Oct 2015, 13:04Hello Nokez,
We would like to apologise for the overall experience. Please be advised the club membership is cancelled and the amount debited is reversed. We apologise for the overall experience, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards
Edcon customer experience
***
We would like to apologise for the overall experience. Please be advised the club membership is cancelled and the amount debited is reversed. We apologise for the overall experience, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards
Edcon customer experience
***
Edgars's reply28 Oct 2015, 13:04
Official
Hello Nokez,
We would like to apologise for the overall experience. Please be advised the club membership is cancelled and the amount debited is reversed. We apologise for the overall experience, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards
Edcon customer experience
***
We would like to apologise for the overall experience. Please be advised the club membership is cancelled and the amount debited is reversed. We apologise for the overall experience, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards
Edcon customer experience
***