Club membership increase without being informed
I would like Edgar's to explain to me how they feel it's acceptable to give a club member a price increase in membership fees without informing the member , how does Edgar's have the audacity to not give me the member the opportunity to accept or reject and cancel the membership , clearly Edgar's holds no regard for thier members so much so they don't feel the need to inform , explain the increase and members must find out about the increase when the bill comes through its a disgrace . Since discovering the increase I have contacted thier customer services twice and the only response I have received is that the relevant department will contact me with an explanation it is two weeks now with no answer . I will close my Edgar's account and membership due to thier ********* business practice
Thank you for raising your concerns with us. Please be advised we have referred this query to the store manager to address. We can understand how disappointed you are but concrete feedback will be given to you shortly. The mandate of promotions is not to mislead our customers but to give them an exciting shopping experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Thank you for raising your concerns with us. Please be advised we have referred this query to the store manager to address. We can understand how disappointed you are but concrete feedback will be given to you shortly. The mandate of promotions is not to mislead our customers but to give them an exciting shopping experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
