1 reviews | Active since Aug 2015
Club Magazine
For many years I've been shopping at Edgars getting my monthly club magazine via the mail. Lately you get sent a sms informing you to pick up your magazine at a store near you. This I did not sign for cos now I have to make a special drive to a store and stand in a long line of frustrated customers just to get my magazine. <br> I pay a good money to be a member of your so called club and I expect to receive my club magazine as per normal post and not drive to fetch it.<br> Why am I paying money as a club member for if I cannot enjoy the perks thereof...?<br> I've also called numerous times as well as typed a complaint on that little computer thingy in store (what a joke) nobody got back to me, and it's been more than two months already.
It is with great displeasure to hear the overall experience. Please note due to re-occurring postal strikes, plenty of customers were not receiving their statements and club magazines, thus the statements are sent electronically and so is the club magazines.
Please be advised club VIP members still receive their magazines via post, and we have referred this matter to the club department to address, as you are supposed to receive the magazines via post as a VIP Member.
We assure you concrete feedback will be given to you shortly.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***
It is with great displeasure to hear the overall experience. Please note due to re-occurring postal strikes, plenty of customers were not receiving their statements and club magazines, thus the statements are sent electronically and so is the club magazines.
Please be advised club VIP members still receive their magazines via post, and we have referred this matter to the club department to address, as you are supposed to receive the magazines via post as a VIP Member.
We assure you concrete feedback will be given to you shortly.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***
