1 reviews | Active since Nov 2015
CLUB I never requested to be a member
I lodged a complaint against Edgars regarding a fee being deducted from my bank account monthly. After investigating I found out that the deduction is for a club membership fee I had no knowledge of and have never authorized. Edgars responded telephonically and offered me a 9 month credit which I didn't accept. They contacted me again to offer me a years credit which I didn't accept either as the fee has apparently been deducted from my account since 2007 amounting to a couple of thousand Rands! Then subsequently I receive an email from Edgars (Chetty) stating that they now claim no responsibility and claim the money they stole monthly from my account as \valid"deductions even though stating in the same email they cannot prove me requesting the membership or authorizing the monthly deduction from my bank account.<br> <br> Make up your mind Edgars! <br> <br> Now I am NOT going away until I am refunded in full for the unauthorized deductions made from my back account since 2007!<br> <br> THIS IS VERY IRRESPONSIBLE AND UNJUST EDGARS!<br> <br> You initial offer to credit was an admission of unjust practice!!!! """
Thank you for bringing this matter to our attention. Please be advised Edcon will only be able to reverse the club fee for 9 months and not from the inception date.
Edcon has not been notified at any point in time, that you were not in receipt of monthly statements. Customers are to ensure that the information reflected on their monthly statements is factual and correct and if the information does not correspond with the actions of our customers , a 30 day window period is granted so that changes and disputes may be corrected and resolved.
Your reference number is ***/GO. We must apologise for the frustration and inconvenience caused.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. Please be advised Edcon will only be able to reverse the club fee for 9 months and not from the inception date.
Edcon has not been notified at any point in time, that you were not in receipt of monthly statements. Customers are to ensure that the information reflected on their monthly statements is factual and correct and if the information does not correspond with the actions of our customers , a 30 day window period is granted so that changes and disputes may be corrected and resolved.
Your reference number is ***/GO. We must apologise for the frustration and inconvenience caused.
Kind regards,
Edcon customer experience team,
***