GA
Ghaireeya A

1 reviews | Active since Sept 2019

23 Apr 2022, 10:12

Club fee cancellation- POOR SERVICE

I cancelled my club fee last year when I discovered the club fee was still being debited, even though the account was paid up, and I was not receiving any statements. I settled the outstanding club fees, as it was my mistake to forget about it, whilst Edgars did not even send me statements or notifications in this regard. I cancelled the club fee in Store in Promenade Mitchells Plain, when i settled the outstanding fees. I was shocked to see on a statement received recently, that I am still being charged for a club fee. I then sent a mail to the edg******* and ***. and just received an automated response with email address. The ***. is one of the email address, which actually states the email address is not longer valid. I am extremely disappointed that nobody has come back to me, short of me going in Store again, standing in a queue to redo the whole process AGAIN. I want the clud fee cancelled and reversed as I owe Edgars nothing, and don't intend using the card again. just not worth it!!!

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Replies (1)
Edgars
Edgars's reply05 May 2022, 08:25
Official
 Good morning  Ghaireeya,

Trust you are doing well and keeping safe.
Tried calling you however you not available on your mobile. 

Jet club is cancelled and reversed .
Please  confirm if an account closure is also requested as well.

Should you have any further enquiries please feel free to contact us.