ML
Marius L
1 reviews | Active since Sept 2011
18 Feb 2015, 06:44
Club card not working
Good morning, <br> <br> For two days I have been struggling to sort out my edgars club card that's not working. I spoke to two separate call centre agents, who clearly did not understand me - at all! <br> <br> Please could someone help me in this regard? I would really like to use my club card. <br> <br> Hope to hear from you soon!
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Edgars's replyOfficial
19 Feb 2015, 11:50Hello lourens.marius,
Thank you for raising your concerns with us. Please be advised your query with regards to the club card is still under investigation. The club card is however activated and the subscription fee is paid. Please note if this continues you need to get a new card. However, in the interim E-vouchers will be sent to you. We apologise for the overall experience.
Your reference number is: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Thank you for raising your concerns with us. Please be advised your query with regards to the club card is still under investigation. The club card is however activated and the subscription fee is paid. Please note if this continues you need to get a new card. However, in the interim E-vouchers will be sent to you. We apologise for the overall experience.
Your reference number is: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Edgars's reply19 Feb 2015, 11:50
Official
Hello lourens.marius,
Thank you for raising your concerns with us. Please be advised your query with regards to the club card is still under investigation. The club card is however activated and the subscription fee is paid. Please note if this continues you need to get a new card. However, in the interim E-vouchers will be sent to you. We apologise for the overall experience.
Your reference number is: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Thank you for raising your concerns with us. Please be advised your query with regards to the club card is still under investigation. The club card is however activated and the subscription fee is paid. Please note if this continues you need to get a new card. However, in the interim E-vouchers will be sent to you. We apologise for the overall experience.
Your reference number is: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***