1 reviews | Active since Nov 2010
Club card not linked
I have been with Edgars for many years and supported them, but one thing I have come to know is the inability of their staff these last couple of years to help their clients. I have been struggling for almost a full year now to get your people to give my wife a card that is linked to my account....what the #$$%. Every time we go back they give her a new card and ask for information and we give it to them. They then say it will work...well frankly we have given up!<br> <br> Secondly, I have been upgraded to the VIP and ever since then ( about 2 - 3 months) I have not been able to use my club card when going to Ster-Kinekor...I have phoned the right department and they told me that it is linked to my account and will work next time...well, it is not working and as per the system, the club card is not linked to my account that was upgraded, but still on the old card!!!!! This frustration has brought me to a point that if this does not get sorted out that I see Edgars and their staff as ***********, unprofessional and a \don't give a damn"attitude"
Thank you for raising your concerns with regards to the club cards that are not working. Please be advised we picked up two club cards with the account number and unfortunately they are both not working. One card was stopped and consolidated to onother card, which is also restricted from any use.
Please be advised once an upgrade is done, the old club cards will no longer work.
Kindly visit any nearest Edgars store and the consultants will assist with replacing the two cards. However, they cannot be used both at once as they are linked to one account.
We apologise for the overall experience. We can understand the frustration and caused.
Please find your reference number: ***/GO
Kind regards.
Edcon customer experience
***
Thank you for raising your concerns with regards to the club cards that are not working. Please be advised we picked up two club cards with the account number and unfortunately they are both not working. One card was stopped and consolidated to onother card, which is also restricted from any use.
Please be advised once an upgrade is done, the old club cards will no longer work.
Kindly visit any nearest Edgars store and the consultants will assist with replacing the two cards. However, they cannot be used both at once as they are linked to one account.
We apologise for the overall experience. We can understand the frustration and caused.
Please find your reference number: ***/GO
Kind regards.
Edcon customer experience
***