Club Card Membership

On 16 /05/15 I upgraded to VIP status with Busisizwe who was very helpful. She explained about 48 hr and the R30. 00 fee for Movie benefits.On the 23rd i phoned the no on my club crd and was told that its all in order. I went to the mall stood in Ster Kinekor line, When I reached the front the lady wanted to know which movie I would like to watch and I said Pitch Perfect 2 but was sold out. I could not just activate and pay the R30.00, its best to book the movie as well. After 10 min i stood in the line again and received an Err that card not active and i must call ***. I went to Edgars where i stood in another line, the lady (I think her name was Aikona) called again where they confirmed again Went back to SK and err mess card not link to account. i called E myself where it was confirmed again. I went back and spoke to another at SK who said it is common problem but must try self service where i received the same error. i was livid cos by then the other time slot was full,now E was blaming SK and vice versa. Why did they not speak to each other. Although both tried their best to resolve the only way they could have helped was to speak to each other.