MW
Mason W
1 reviews | Active since Aug 2012
01 Dec 2015, 18:20
Club Card Deactivation
I went to the Cinema to find that my club card was deactivated for the discount benefit on movies. I used this benefit a week ago how does this happen. Very disappointed
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Replies (1)
Edgars's replyOfficial
02 Dec 2015, 15:45Hello MASS,
We tried contacting you at 03:33 PM but we couldn't reach you.
Thank you for raising your concerns with us. Kindly be advised the card is old hence it doesn't work anymore. The membership is still active and your account is up to date. Please note the club card will be posted to you. We apologie for the overall experience.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
We tried contacting you at 03:33 PM but we couldn't reach you.
Thank you for raising your concerns with us. Kindly be advised the card is old hence it doesn't work anymore. The membership is still active and your account is up to date. Please note the club card will be posted to you. We apologie for the overall experience.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply02 Dec 2015, 15:45
Official
Hello MASS,
We tried contacting you at 03:33 PM but we couldn't reach you.
Thank you for raising your concerns with us. Kindly be advised the card is old hence it doesn't work anymore. The membership is still active and your account is up to date. Please note the club card will be posted to you. We apologie for the overall experience.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
We tried contacting you at 03:33 PM but we couldn't reach you.
Thank you for raising your concerns with us. Kindly be advised the card is old hence it doesn't work anymore. The membership is still active and your account is up to date. Please note the club card will be posted to you. We apologie for the overall experience.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***