HP
Harry P
1 reviews | Active since Aug 2015
15 Aug 2015, 17:31
Club Card breaking promises
Having been a club card member for 15 years and having paid my account each month (although not always on the first). I was horrified to discover that when I needed a tow recently, the club card refused to honour their commitment of giving me a free tow. The reason they say is that although my account is up to date, I did not pay on the 1st and so the cover is not allowed. As a result I have cancelled all extras on my Edgars account, as I have lost confidence in them honouring any other commitments e.g. my funeral cover. BUYER BEWARE!<br>
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Edgars's replyOfficial
17 Aug 2015, 17:30Hello sakarate,
Thank you for raising your concerns with regards to the 24 hour emergency services. Please note we have referred this query to management to review and revert with feedback. We believe this matter could have been handled in a different light. We assure you all concerns raised on this query will be addressed accordingly
We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us the below number
Kind regards.
Edcon customer experience team.
***
Thank you for raising your concerns with regards to the 24 hour emergency services. Please note we have referred this query to management to review and revert with feedback. We believe this matter could have been handled in a different light. We assure you all concerns raised on this query will be addressed accordingly
We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us the below number
Kind regards.
Edcon customer experience team.
***
Edgars's reply17 Aug 2015, 17:30
Official
Hello sakarate,
Thank you for raising your concerns with regards to the 24 hour emergency services. Please note we have referred this query to management to review and revert with feedback. We believe this matter could have been handled in a different light. We assure you all concerns raised on this query will be addressed accordingly
We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us the below number
Kind regards.
Edcon customer experience team.
***
Thank you for raising your concerns with regards to the 24 hour emergency services. Please note we have referred this query to management to review and revert with feedback. We believe this matter could have been handled in a different light. We assure you all concerns raised on this query will be addressed accordingly
We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us the below number
Kind regards.
Edcon customer experience team.
***