kb
kay-lee brown
1 reviews | Active since Oct 2011
28 May 2015, 09:35
Club Card
I keep getting adverts about my awesome club card benefits but since I've had a club card membership I've never been able to get an actual club card! I've been to the centurion Edgar's about 15 times to collect my club card and each time im there - waiting about 10 minutes in a queue ,only to get to the front and get told 'sorry we don't have stock of any club cards, and I get turned away - no one offers to call me when they have stock or try make a plan, this is ridiculous that im paying so long already for something I cannot use! <br> not great service !
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Replies (1)
Edgars's replyOfficial
29 May 2015, 12:49Hello noodles1,
Our attempt to contact you at 12:27 PM was unsuccessful.
Kindly note the Centurion branch is still awaiting stock of the club cards. Kindly be advised the store manager was notified and once the cards are delivered you will be notified. We apologise for the overall experience, but we assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Our attempt to contact you at 12:27 PM was unsuccessful.
Kindly note the Centurion branch is still awaiting stock of the club cards. Kindly be advised the store manager was notified and once the cards are delivered you will be notified. We apologise for the overall experience, but we assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Best regards,
Edgars's reply29 May 2015, 12:49
Official
Hello noodles1,
Our attempt to contact you at 12:27 PM was unsuccessful.
Kindly note the Centurion branch is still awaiting stock of the club cards. Kindly be advised the store manager was notified and once the cards are delivered you will be notified. We apologise for the overall experience, but we assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Our attempt to contact you at 12:27 PM was unsuccessful.
Kindly note the Centurion branch is still awaiting stock of the club cards. Kindly be advised the store manager was notified and once the cards are delivered you will be notified. We apologise for the overall experience, but we assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Best regards,