Club Activation 6 Month process with an added fee

I joined Edgars Club last year September at Edgars Claremont. In the store the cashier that assisted me was unable to activate the card, because the phone lines were busy. In October I asked the staff at Edgars Canal Walk to activate my account. They gave me a number and said that they were unable to call on my behalf. I tried the number on various occasions and other numbers which telephone consultants gave me ,with no success. I tried activating my card again in November calling Edgars hotline numbers as shown in the magazine.i explained to the consultant that none of the Edgars numbers gives me an option to activate my account. The consultant confirmed this and escalated the matter to her manager from whom i would get feedback,. I never did get feedback. 27 March 15, I was able to activate my club card but was disappointed to find out after the activation I needed to pay R30 for it to be completed. I tried cancelling the membership but with bad phone lines, loud backgrounds and be on hold for most of the time