WP
Willie P
1 reviews | Active since Nov 2013
27 Mar 2015, 17:35
Clothing store Retail
I bought a 3 pack Jockey underpants and paid. When I got home I found only two pairs of underpants in the packet. Went back the next day to point this out and got accused by security that I took one pair of underpants out the box and now trying to core another pair from them ------ disgusting treatment . After being a very good customer for 20 odd years, paid my account immediately and asked the cashier to close my account !!
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Edgars's replyOfficial
30 Mar 2015, 10:41Hello Willie Pietersen,
Our attempt to contact you at 10:05 AM was unsuccessful.
We must apologise for the overall experience. That is certainly not the type of service that indicates our standards. Please note we have referred this matter to the store manager for intervention and we assure you concrete feedback will be given to you with regards to the underpants.
Kindly be advised that your account is settled but it is not closed. Kindly contact the accounts department on ***If you still wish to close the account, as there are financial services that are still active and they will be added on your balance if they are not cancelled.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Our attempt to contact you at 10:05 AM was unsuccessful.
We must apologise for the overall experience. That is certainly not the type of service that indicates our standards. Please note we have referred this matter to the store manager for intervention and we assure you concrete feedback will be given to you with regards to the underpants.
Kindly be advised that your account is settled but it is not closed. Kindly contact the accounts department on ***If you still wish to close the account, as there are financial services that are still active and they will be added on your balance if they are not cancelled.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Best regards,
Edgars's reply30 Mar 2015, 10:41
Official
Hello Willie Pietersen,
Our attempt to contact you at 10:05 AM was unsuccessful.
We must apologise for the overall experience. That is certainly not the type of service that indicates our standards. Please note we have referred this matter to the store manager for intervention and we assure you concrete feedback will be given to you with regards to the underpants.
Kindly be advised that your account is settled but it is not closed. Kindly contact the accounts department on ***If you still wish to close the account, as there are financial services that are still active and they will be added on your balance if they are not cancelled.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Our attempt to contact you at 10:05 AM was unsuccessful.
We must apologise for the overall experience. That is certainly not the type of service that indicates our standards. Please note we have referred this matter to the store manager for intervention and we assure you concrete feedback will be given to you with regards to the underpants.
Kindly be advised that your account is settled but it is not closed. Kindly contact the accounts department on ***If you still wish to close the account, as there are financial services that are still active and they will be added on your balance if they are not cancelled.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Best regards,