MB
Margaret B
1 reviews | Active since May 2012
13 Feb 2015, 18:56
closure of account
I cannot believe your cheek. I have arrangements to pay the arrears and I've not skipped. I've in fact paid more than my arrangements and you close my account. I had 4 very bad months which resulted in all my accounts going into arrears and this is how you help. What a bunch of sods you are!!!
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Replies (1)
Edgars's replyOfficial
16 Feb 2015, 10:49Hello mbeyleveld1978,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. We do understand your frustration.
However, kindly be advised that once your account is handed over, it is automatically closed once it is settled as per our account processes and procedures. Should you be interested to continue your partnership with us, kindly wait for the period of 3 months to lapse, then reapply following the account application process.
We would like to continue our partnership with you, as we value you as our customer.
Thank you for your patience and understanding.
Kind Regards
The Customer Experience Team
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. We do understand your frustration.
However, kindly be advised that once your account is handed over, it is automatically closed once it is settled as per our account processes and procedures. Should you be interested to continue your partnership with us, kindly wait for the period of 3 months to lapse, then reapply following the account application process.
We would like to continue our partnership with you, as we value you as our customer.
Thank you for your patience and understanding.
Kind Regards
The Customer Experience Team
Edgars's reply16 Feb 2015, 10:49
Official
Hello mbeyleveld1978,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. We do understand your frustration.
However, kindly be advised that once your account is handed over, it is automatically closed once it is settled as per our account processes and procedures. Should you be interested to continue your partnership with us, kindly wait for the period of 3 months to lapse, then reapply following the account application process.
We would like to continue our partnership with you, as we value you as our customer.
Thank you for your patience and understanding.
Kind Regards
The Customer Experience Team
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. We do understand your frustration.
However, kindly be advised that once your account is handed over, it is automatically closed once it is settled as per our account processes and procedures. Should you be interested to continue your partnership with us, kindly wait for the period of 3 months to lapse, then reapply following the account application process.
We would like to continue our partnership with you, as we value you as our customer.
Thank you for your patience and understanding.
Kind Regards
The Customer Experience Team